Premium Add-On Support Programs
Maximize your return on investment with personalized support
Nutanix offers personalized services to help ensure your success with the Nutanix Enterprise Cloud Platform.
Technical Account Manager
A Nutanix Technical Account Manager (TAM) is a designated point of contact who provides ongoing health checks, and advice and guidance on best practices to proactively keep your Nutanix environment operationally healthy. Backed by an award-winning support organization, a TAM helps your organization by:
- Tracking key technical matters that may impact your business.
- Coordinating with other Nutanix orgnanizations to quickly escalate or resolve problems.
- Conducting system analysis and provide proactive recommendations to jointly prepare for new projects and minimize risk.
- Providing best practice guidance to optimize operations and ongoing performance of your Nutanix implementation.
Designated Support Engineer (DSE)
Nutanix DSE provides personalized, efficient problem resolution via a single point of contact from a designated senior engineer with in-depth technical knowledge of your environment. A DSE can help your organization by:
Streamlining support as the single point of contact who knows your environment
Coordinating cross-vendor issues as a consistent interface with other hardware and software vendors, improving resolution time
Improving system availability by providing guidance from lessons learned through proactive engagement across your Nutanix Enterprise Cloud solution
Reducing time to resolution by integrating tightly with your operations team
Compare Premium Support Programs
| Technical Account Manager | Designated Support Engineer | |
|---|---|---|
| Support Relationship Management | ||
| Proactive & Preemptive Risk Mitigation Planning | ||
| Business / Operations Reviews | (Quarterly) | |
| Environment Trend & Event Analysis, Best Practice Alignment | ||
| Escalated Incident Management Coordination & Communication | ||
| Weekly Case Reviews & Trend Analysis | (Primary) | |
| Support Incident Management/ Technical Resolution | ||
| Root-cause Analysis of Support Issues | ||
| Software Bug Scrub Analysis | (Primary) | |
| Onsite Solution Advisory | ||
| Architecture Requirement Gathering & Feature Insights | ||
| Onsite at Customer | Periodically, during QBRs |