Also, consider how communication will need to change in response to new workflows.
“Implementing modern communication tools that allow for easy written, voice and video communication is necessary when building a responsive team,” Roguine said.
“Relying on just email to file and respond to IT tickets will likely be too cumbersome and difficult to manage. Knowing how to use these tools effectively can go a long way in facilitating smoother communication between IT and the broader business, especially while everyone is unable to meet and collaborate in person.”
3. Change Mindset
An organizational redesign doesn’t have to mean starting from scratch. In fact, you can mine old challenges for new opportunities by leaning into the problem-solving skills your team has successfully utilized in the past, suggested Gail Gazelle, M.D., assistant professor at Harvard Medical School and author of Everyday Resilience: A Practical Guide to Build Inner Strength and Weather Life's Challenges.
“When facing a dilemma, the managers need to remind employees that they have faced challenges of a similar magnitude and that they have been successful in managing these,” she said. “This evokes the kind of can-do mentality that is critical to help them move from being overwhelmed by the challenge to making it manageable.”
Having a growth mindset instead of a fixed mindset is key to being resilient, according to Gazelle.
“Managers can help employees shift from seeing a challenge as a problem to it being an opportunity, and move from being stuck to seeing creative possibilities,” he said. “It is creativity that their teams need if they are to work from home and resolve the issues they formerly needed to be onsite for.”
The Benefits of Resilience
Major shifts in procedures and strategies in the wake of a crisis aren’t anything new. World War II, for example, had a significant impact on women entering and staying in the workforce. And more recently, the Sept. 11 terrorist attacks convinced more companies to focus on crisis communication and employee mental health.
As these and many other examples illustrate: Change can be challenging, but often makes organizations better and stronger in the end.
In this case, an organizational redesign that focuses on resilience can benefit a company’s bottom line, as companies with a resilient workforce demonstrate more than triple the rates of annual revenue growth, according to a study by the professional coaching platform BetterUp. What’s more, highly resilient employees reported 31 percent higher job productivity during the pandemic when compared to their least resilient peers.
“Resilience is critical no matter what is happening,” Shatté concluded. “At a time like this, however, it leads the pack. Resilience is an essential ingredient, and organizations will not survive without it.”