Nutanix’s 92 Net Promoter Score Demonstrates On-Going Commitment to Superior Customer Service
SAN JOSE, Calif. – February 24, 2016 – Nutanix, the enterprise cloud company, today announced it has received the Omega NorthFace Scoreboard Award for the third consecutive year. This industry-leading award demonstrates Nutanix’s on-going commitment to building sustainable, long-term customer loyalty.
“We are extremely proud to be recognized for our unwavering commitment to the Nutanix customer experience for the third year running,” said Deepak Chawla, Vice President of Worldwide Support, Nutanix. “For many companies, rapid growth comes at the expense of customer satisfaction. At Nutanix, we have remarkably doubled our customer base in the last year while simultaneously increasing our NPS to a score that we believe puts us at the very top of our industry. We are delighted to see that our efforts to provide the support and services to create a more intelligent infrastructure have been validated by our customers.”
Omega judges based the results on customer satisfaction and the overall NPS scores received by the company from its customers and partners. Nutanix was granted the award from Omega NorthFace based on its superior scores for both criteria.
According to Omega Group, Nutanix’s Net Promoter Score improved to 92 from last year’s score of 88. The gold standard in customer experience management, NPS measures the willingness of customers to recommend a company. NPS scores can range from -100 to 100.
“Our research shows companies that consistently achieve high NPS scores are superior at establishing customer loyalty,” said Tony Santilli, Chief Customer Officer at Omega Management. “Scores at this level lock in profitable long-term customer relationships and significantly raise the bar for competitors. By focusing on customer needs, organizations set themselves up to succeed for years to come. A score of 92 signifies a ranking that’s truly best in its class, Nutanix met that marker.”
The NorthFace ScoreBoard Award program was created in 2000 to recognize organizations that offer superior service to their customers and provide a deep commitment to exceeding customer expectations. Organizations are judged based on categories such as technical support, field service, account management and customer training.
Recipients of the award will be honored at a special dinner presentation during Omega’s annual Symposium for Customer Operations & Relationship Exposition (SCORE) Conference.
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About Nutanix
Nutanix is a global leader in cloud software and hyperconverged infrastructure solutions, making infrastructure invisible so that IT can focus on the applications and services that power their business. Companies around the world use Nutanix Enterprise Cloud OS software to bring one-click application management and mobility across public, private and distributed edge clouds so they can run any application at any scale with a dramatically lower total cost of ownership. The result is organizations that can rapidly deliver a high-performance IT environment on demand, giving application owners a true cloud-like experience. Learn more at www.nutanix.com or follow us on Twitter @nutanix.
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