Premium Add-On Support Programs
Personalized services that maximize return on your Nutanix technology investment
Designated Support Engineer (DSE)
Nutanix DSE provides personalized, efficient problem resolution via a single point of contact from a designated senior engineer with in-depth technical knowledge of your environment. A DSE can help your organization by:
- Streamlining support as the single point of contact who knows your environment
- Coordinating cross-vendor issues as a consistent interface with other hardware and software vendors, improving resolution time
- Improving system availability by providing guidance from lessons learned through proactive engagement across your Nutanix Enterprise Cloud solution
- Faster resolution time – The DSE tightly integrates with your operations team and 3rd party vendors to expedite issue resolution.
- Reducing time to resolution by integrating tightly with your operations team
Backed by an award-winning support organization that has received a Net Promoter Score (NPS) exceeding 90 over the past six years, a Nutanix DSE adds maximum value to your Support solution. Read the Solution Brief to learn how the DSE can ensure your success.
"Thank you for the fast & speedy resolution. Our Designated Support Engineer (DSE) is well versed with knowledge and able to quickly identify the issues as well as fix them at the earliest. I appreciate his work.
-Infrastructure Engineer, Global Semiconductor and Software Leader
Advanced API/SDK Support Program
Advanced API/SDK Support empowers customers to harness the full potential of Nutanix's comprehensive developer tools, including APIs, Powershell, Cmdlets, Terraform, and Ansible, as well as the new multi-language SDKs available with v4. This program addresses the growing need for specialized support for custom integrations and development, going beyond the basic onboarding and documentation offered by Community Support.
- Customers will have a path to obtain assistance to enable automation in their existing hybrid cloud deployments and create new solutions within NCP
- API/SDK Support is sold as an add-on and entitles one named user to create Support requests with Nutanix on API/SDK issues related to all licensed Nutanix software products
| Support Services |
Scope |
|---|---|
| Access to technical advisors with developer tool knowledge |
|
| Access to advanced documentation |
|
| Developer enablement and onboarding |
|
| Migration guidance |
|
| Use case and Design guidance |
|
| Error message and troubleshooting analysis |
|
| Best practices to help develop, deploy and integrate |