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Getting Started With Support

Nutanix Award-Winning Worldwide Support

Nutanix worldwide support is available 24x7x365, and our product support offerings include industry-leading response times to address your mission critical deployments. Learn how to best take advantage of your support agreements.

Quick Reference Guide

Opening a Support Case

Our award-winning support portal is your central starting point for opening and viewing cases. Learn more about the portal.

Don't have a login? Create an account.

Prefer to call? Find the right phone number in your region.

Step 1

Login to Support Portal

Step 2
Click "Open Case"

Step 3
Complete the form - be sure to have your serial number, hypervisor version and AOS version

To View Open Cases
Open the "Support & Forums" menu at the top and select "View Cases"

Nutanix Makes It Easy To Be Proactive

Head off potential system problems before they become service-affecting issues with Nutanix Pulse™ and Alerts. This feature provides continuous, intelligent system monitoring and call-home functionality to transform reactive support to proactive support.

Learn More About Nutanix Pulse and Alerts
Support Portal
Login to Portal

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Deep Dive Into Resources

Need tips on how to set up Pulse and Alerts? Want details on initial cluster setup configuration or upgrades? The support portal contains all the documentation you need to get the most from your Nutanix implementation.

  • Best Practices Guides
  • Configuration Guides
  • Reference Architectures
  • Solution Notes
  • Tech Notes
  • White Papers
  • and more

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